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Zone Alarm bug found with iPAQ and ActiveSync

Revised on

Originally posted on June 12th, 2002

Pow! Right in the Kisser!

Just when you think your computing lifestyle couldn't be better, one morning you wake up and discover a massive headache with your computer toys... namely, your Compaq iPAQ.

My KrupsOkay, I wake up one morning get the coffee, get the paper, and reach for the power button on the 'ol PC. I fire the baby up and wait for the 2 dings from my iPAQ. While I'm foaming up my non-fat laite on my trusty Krups Gusto, I hear something funny over on the computer desk...


What's that? The ActiveSync screen is stuck on Connecting... Just sits there... Connecting...

So, I go on the net look around for tech articles. I found a few things (outdated and mostly for Windows CE devices) and non of them helped. I thought I'd call the guys of at Compaq/iPAQ and I find that Mrs. has changed the Compaq webpage. When you type it goes to the website. So there's a picture of a handheld device and no mention of a iPAQ. I finally find a page pertaining to iPAQ but nothing about service, support or my 3765. My pissed level rises to defcon 2...

I remembered that one of my previous searches resulted in a old Compaq page with the familiar Compaq colors. I went back and found that page and navigated to my 3765 model. Ahhh... Zen. I looked through the tech articles finding many references to my problem but nothing worked. So far I spent 3 hours on this now...

My iPAQI call Compaq. I navigate through the phone menus like a one legged man in a mine field and get a tech support person. After a personal info DNA analysis, we started to diagnose the issue. After several this and that's and playing the guessing tech game, the tech tells me to do a Hard Reset on my iPAQ. What?!?!?!. You gotta be kidding! Well, I grudgingly perform the task and still nothing... No the tech is telling me to reinstall Windows XP... I told him to forget it.

So I spent another couple of hours unloading questionable software programs, MSN Messenger, Yahoo Messenger, anything with communication capabilities. The last thing I checked was Zone Alarm. Wouldn't you know it. I checked and looked at all the settings and still nothing. Then I unloaded it from the Control Panel and rebooted. Check what? My iPAQ started right up and start synching all my stuff from the desktop!

Damn it!

So, I no longer use Zone Alarm. I removed it from my PC and I don't think I'll be using it in the future.