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Strange Outlook 2000 Error Message

Revised on

Originally posted on May 31st, 2002

Almost Lost My Head Over This One...

The last week of May 2002 was quite a week for me. I just got back from Paris on vacation, everything was bouncing off the walls because I was gone for a week, and then I'm welcomed back with this strange error message that several of my clients had on their Outlook 2000 email programs.

The error they got was... "1 message(s) couldn't be retrieved from the server. This usually happens when the connection to the server is lost due to server or network problems. If the problem persists, contact your administrator."


"A TCP/IP error occurred while trying to send data to the server. (Account: 'YourAccount POP3 Server: '',Error Number: 0x800ccc13)."

Here's the screen shot...

I looked around on the net and found a very good Microsoft article I didn't know about that describes how to rebuild your Outlook data files, backup and restore. Really nice thing to print out and keep for future reference. Here's the link -

How to Back Up, Restore, or Move Outlook Data;en-us;Q196492.

Here's the link I found that pertains to the error above... kind of... -

You Can Send Messages but You Receive an Error Message When You Try to Retrieve Messages;en-us;Q310783.

Following the instructions in the above Microsoft article about rebuilding your data files didn't work, neither did yelling at my hosting service (Yahoo) because I presumed they had their head up their butt on this one, what did work was the following:

I removed (uninstalled) Norton Anti-Virus 2002, then reinstalled it. This was after I rebuilt the Outlook PST file while following the instructions in the Q196492 link.

I haven't contacted Symantec about this, or talked to anybody else. All I know is this little solution worked for me and I got my clients PCs going again.

Really weird.

I was talking to a colleague about this today and it seems that the behavior I described above is suspiciously similar to the following knowledgebase article from Symantec
Cannot download email after you delete or quarantine an email message infected with the Wscript.KakWorm at

I wonder if one of my clients downloaded a worm and tried to fix it...