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Norton Internet Security 2003/Norton
Anti-Virus 2003 email errors...
Originally posted on May 12th,
2003
I give up...
A
TCP/IP error occurred while trying to connect to the server.
(Account:
'xxxxxx', SMTP Server: 'xxx.xxx.xxx.xxx', Error Number: 0x800ccc15). |
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I've had it. I give up. I've
posted messages in forums, I've called Symantec, I've ran countless
tests and I'll be damned if I can figure this one out. First
I thought it was the DSL provider I and my clients use, then
I thought it was because my clients didn't register NIS2003 when
they did the install, then I thought it was the TCP/IP stack,
and then I thought it was the moon...
Well... I fixed it. I bought TrendMicro's PC-cillin 2003
and uninstalled Symantec's Norton Internet Security/Anti-Virus
v2003. That did the trick. You lose a few cool thingies like
ad-blocking and popup stopping, something this
version of NIS includes and I think is very cool but when you
get email errors day after day halting you from being productive
and getting things done then toss it. I forgot to also mention
the countless phone calls from clients using the same Outlook
2000 / Symantec combo.
Man, this drove me nuts for weeks
with absolutely no help from Symantec.
How did I know to do this? When
I called Symantec they told me to disable the email scanning
feature of Norton Anti-Virus... this clued me in. That worked
for a while then the error returned so I uninstalled ALL SYMANTEC
software from my PC and my clients PCs and what do you know...
no more email errors! yep. Gone! Rather than let my clients hang
out there in virus hell with nothing to protect them I decided
try try PC-cillin and it solved the problem.
If you want a good popup stopper
then take my recommendation and get PopupStopper.
It's free and really easy to install and use.
So far I can report that for
myself and my clients who have been getting these errors that
the TrendMicro Anti-Virus software worked fine. No more email
errors.
My other clients use exactly
the same OS, PCs (I built them), Outlook etc. In fact, of the
8 clients I have who have received this error message (I have
about 200 clients most use Outlook 2k) by installing the other
virus software the errors have been absent.
Before you send me an email about
NIS these exact errors occurred with the same clients using Norton
Anti-Virus 2002 as well. That was the reason for upgrading to
NIS 2003.
If you have a better solution
and it works after I implement it I'll pay you $100 cash!
Michael
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