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 Home > Polices
Policies
Revised January
1st, 2001
PERSONAL INFORMATION
Any and all data collected about
your name, address, phone, credit card information, billing or
home address is used in no way other than to bill you and track
the work we do in a database for our convenience. The data is
not sold, traded, or given in any way with any other entity for
any reason other than to charge your credit card for charges
with the respected merchant service (ie. MasterCard, Visa or
American Express).
 WARRANTY
MikesHardware.com warranties
all hardware installations for 1 year. Software configurations
are not covered under this warranty. A case lock is installed
prohibiting access to the hardware within the computers case
for the term of the warranty. If you require service, we will
for free of charge in our store inspect the hardware and replace
it if it fails. If onsite service is required then there will
be a hourly charge of $125 per hour but all hardware is covered
under warranty.
BACKUPS
When we work on your computer
a backup of your data is stored on our server for the period
of 30 days after which it is archived to optical disk for 3 years
in an undisclosed location. If you wish to keep your data you
need to inform us and we will mail it to you via fedex or certified
mail.
PAYMENT
All invoices are due on receipt.
There is no grace period. A late fee of $ 29 and interest of
24% annually will be applied to all invoices not paid within
10 days. All reimbursed expenses are billed at 120%.
HOURLY RATES
Onsite service $ 125.00 per hour.
In Store $ 99 per hour.
MRMA clients $ 75 per hour. Reimbursed expenses markup waved.
Hourly rates are charged portal to portal
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