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Common Issues with Outlook
Outlook 2002 Support Center > Microsoft
Microsoft Outlook 2000 FAQ Page
Outlook Top 10 Support Issues > Microsoft
SlipStick Systems
Cleaning Up Outlook 2000
Repairing your Outlook 2000
Getting your AOL email addresses into Outlook & Outlook Express
Rebuilding Outlook PST files
Outlook Is Slow or Stops Responding, or You Cannot Open E-mail or Attachments
This drove me nuts for 6 months!!!
"The Operation Timed Out Waiting for a Response" Error Message When You Send E-Mail Message
Other Issues that might make Outlook behave strangely
How to Troubleshoot Basic TCP/IP Problems
How to Troubleshoot TCP/IP Connectivity with Windows 2000 or Window NT
How to Troubleshoot TCP/IP Connectivity with Windows XP
Using TRACERT to Troubleshoot TCP/IP Problems in Windows 2000 and Windows NT
Using TRACERT to Troubleshoot TCP/IP Problems in Windows XP
HOW TO: Remove and Reinstall TCP/IP on a Windows 2000 Domain Controller
How to Remove and Reinstall Dial-Up Networking and TCP/IP Files



In our previous tip, you learned how to add an email account to Outlook 2000. But what if you and another family member share an email account? You certainly don't want your emails to get sent out with your wife's name on them, do you? So create an identity for an additional user.

Begin by firing up the Internet Connection Wizard. Just click Tools, Accounts, Mail; click Add; then click Mail. Follow the instructions, but make sure you use a different name on the first step. The email address, server names, account name, and password will be the same as for the original account. Click Finish. Now when you use that account, it will have your name on it.

Cleaning Up Outlook 2000 | Posted 01.16.01
Every now and then you need to clean up Outlook with these few clicks listed below.

Step 1:

Locate the Personal Folder for your Outlook file. To do this click on View and then Folder List


Step 2:

You'll see a list (if it wasn't already there) of the Outlook Personal Folders section.


Step 3:

Now, right click on the Personal Folders listing... and then click on Properties...


Step 4:

This box will show up. Now click on the Advanced button down there on the right...


Step 5:

Now click on Compact Now...You will see a little box pop up for a few seconds. When that goes away, just click OK for the next few boxes and you're all done. You should do this every so often to keep your Outlook data file nice and tidy.


Repairing Outlook 2000

Does your Outlook fail to open or take way too long to open? You might have a problem with your PST file. What's a PST file? The outlook.pst file located either in your C:\WINDOWS\APPLICATION DATA or C:\WINDOWS\LOCAL SETTINGS folder might be screwed up. The PST file is where all your outlook data is stored. It stores everything from your contacts to your calendar to your notes in this one big (sometimes huge) file. Microsoft has set the size limit for a PST file to 2GB. You need to be careful not to exceed this limitation because its pretty hard to fix it if you do. Click here to download a kit for fixing this 2GB lockout problem.

To repair and/or cleanup a PST file follow the following steps:

Search for you PST file. Use your Search or Find function to do this
{ You can press the Winkey (Windows Key) and F together to bring up the find files box or click on Start / Search / Files or Folders }

Check the size of the file. If its 2GB or near there then you'll need to find a computer consultant to fix it or you can try it yourself by using a hex editor which we don't recommend for the timid. Jot down or remember where it is because you'll need to know the location of the file when we run the repair tool.

Once you've found your file and its not over or near 2GB in size, you'll need to locate the SCANPST.EXE file on your PC. This is the Inbox Repair tool for Outlook. It's best to do a search for it because sometimes it located in different places depending on your Windows Operating System. Once you've found it using the search tool, right-click on it and drag it to your desktop to create a shortcut to it for convenience.

Double-Click on it and the following window should appear;

Now click on the browse button and point it to your outlook.pst file... and click on the button Start. This might take a while depending on the speed of your PC and the size of your PST file. You may need to run several times until it doesn't find any errors. Your file should be fixed.

Getting your AOL email addresses into Outlook & Outlook Express

Sign on with your AOL service and send a email message to all the people in your address book with you new email address. CC yourself and log off.

Now sign on with your new connection (DSL, EarthLink etc.). Run Outlook and open the message you sent to yourself earlier. Select Tools from inside the email message and click on [Add to Address Book] > [Everyone on To List]. Outlook will ask you to OK each new address book entry one after another... Its a drag I know but thats it.


Rebuilding Outlook PST files

Outlook 2000 is one of the best email managers around, if not the best, even after coming from Microsoft. But from time to time it does get corrupted or misused to the point of not working properly. Here are some procedures for how to back up, restore, or move Outlook Data .

Making a Backup Copy of a Personal Folder File (.PST file)

Outlook stores its data in a personal folder (PST) file that is created at the time you set up your mail account. The default display name for the these files as you view them in the Outlook Folder List is Personal Folders. If you are using the default name, the Folder List entry will read, "Outlook Today - [Personal Folder]." You can customize these display names.

To backup the entire Personal Folder file, follow these steps:
Open Outlook. To locate the PST file where Outlook items are stored, right-click Outlook Today in the Folder List and on the shortcut menu click Properties for <folder name> where <folder name> is the display name of the current PST, and then click Advanced.

In Path, note the location of the PST file. In Windows, the default path for this file is:

C:\Windows\Application Data\Microsoft\Outlook\Outlook.pst
The path you see in this box may be different on your computer. The PST can be stored anywhere on your hard disk. If you have defined other PST files for storage of Outlook items and want to back them up, use the same procedure to locate the path to each PST.

Click Cancel , and then click Cancel again to close the dialog boxes.

On the File menu, click Exit to quit Outlook.

Make a copy of the file you noted in step 2. For more information about how to perform this task in Windows, see your Windows printed documentation or online Help. If you are using a backup program, consult its documentation for the method you should use to include the PST file in your backup set.

The Personal Folders Advanced Properties dialog box in step 2 allows you to perform other operations on the PST file. For example, you can customize the label of the PST by editing the Name. You can also reduce the size of a Personal Folder file by clicking Compact Now .

If you ever need to restore a Personal Folder file from removable media such as a floppy diskette, a Zip drive, a CD Re-writable, magnetic tape drive, or any other mass storage media, copy the backup copy of the file you created in the previous steps. You should copy the backup copy from the media, back onto the computer hard drive, folder, and name you noted in step 2.

Exporting Personal Folder Data

To export an individual Outlook folder such as Contacts or Calendar, follow these steps:
On the File menu, click Import And Export.

Click Export To File , and then click Next.

In Create a file of type click Personal Folder File (.pst) , and then click Next.

In Select the folder to export from , click the folder you want to export. Click to select Include Subfolders if it applies, and then click Next.

In Save exported file as , click Browse to select the location of the PST to receive the data you are exporting. Or, type the path and file name, and then click Finish .

Importing Personal Folder Data

To import a personal folder file into Outlook, follow these steps:
On the File menu, click Import And Export.

Click Import from another program or file , and then click Next.

In Select the file type to import from , click Personal Folder File (.pst) , and click Next.

In File to Import , click Browse to locate the PST file you want to import, and then click Next . If you know the path, type it in the box.

In Select the folder to import from , click the folder containing the data you want to import.

If the folder contains subfolders, and you want to include this data in the import process, click to select Include Subfolders . If the destination for importing is the currently selected folder, click Import items into the current folder ; otherwise, click Import items into the same folder in . This will create matching items in the destination folder you select.

Click Finish.

Automating the Backing Up of Personal Folders with The Personal Folder Backup Utility

Microsoft has released a utility to automate the backup of your Personal Folders file. The utility works only with Outlook 2000 and can be downloaded from the following Microsoft Web site:
For additional information about the Personal Folder Backup utility, click the article number below to view the article in the Microsoft Knowledge Base:
Q238782 How to Automatically Backup Your Personal Folders File

Backing Up Outlook Settings Files

If you have customized settings which you want to replicate on another computer using Outlook, you may wish to include the following files in your back as well as the Personal Folders file:
Outcmd.dat - This file stores toolbar and menu settings.

<Profile Name>.fav - This is your Favorites file that includes the settings for the Outlook bar.

<Profile Name>.htm - This file stores the HTML AutoSignature.

<Profile Name>.rtf - This file stores the Rich Text Format AutoSignature.

<Profile Name>.txt - This file stores the Plain Text format AutoSignature.

NOTE : If you use Word as your e-mail editor, signatures are stored in the as Autotext entries. This file should be backed up as well.
Custom views are integrated to the folders on which they were created. If you export items from one Personal Folder to another, the views are not maintained.

NOTE : The Personal Folders Backup Utility mentioned earlier does not back up these settings files.

Exporting And Importing Rules
You can backup your Rules Wizard Rules by exporting them for later use. Follow these steps to export your rules:
On the Tools menu and click Rules Wizard.

Click Options.

Click Export and specify the file name for your exported rules. The file uses the ".rwz" file extension.

To import previously defined rules, follow these steps:

On the Outlook Bar, click Inbox.

On the Tools menu, click Rules Wizard.

Click Options.

Click Import Rules.

In the File Name box, type the path and file name where the existing rules reside. By default, the rules are stored in a file with a .RWZ extension.

Click Open.

For additional information about importing and exporting your rules, click the article number below to view the article in the Microsoft Knowledge Base:
Q196206 OL2000: How to Import Existing Rules into the Rules Wizard



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