Dell Inspiron 8100 Laptop Overheating
Dell Ignores It's Customers
Once again, I had a customer
in my shop with a Dell Inspiron 8100 complaining about the laptop
overheating. The laptop temperature at the top of the keyboard,
where your fingers are when you're typing was very very warm.
Abnormally warm in my opinion. I put a temp probe from my Radio
Shack multi meter on the back and waited for about an hour and
the temp was at 148 degrees. I'm sorry Dell, that's too damn
He said he called Dell and Dell
said that it's operating normal. The fact the fans never turn
on at all is normal. Yeah, that sounds right, yep, and the sky
is pink too...
Here's the hoops that Dell made
him jump through before I could help him...
Download the latest BIOs
That's great. We download the
most recent BIOs per the advice of the Dell Tech on the phone
and now the fans don't come on at all. Don't you like that? Before
we updated the BIOs the fans would come on every now and then,
but now (after 4 hours) the fan don't activate at all.
Called Dell back...
Now it's the power settings in
the Control Panel. Right. So we changed the power setting to
Always On and that did nothing.
Checked the temp again and now
that the fans never come on at all, the temp is at 156 degrees.
Called Dell back...
Now they say that laptops that
came with Windows ME or 98 had a special driver that controlled
the fan. After talking to my client he confirmed that when he
bought the laptop that the fans did indeed come on more often
in fact he said the fans kind of bugged him because they would
never go off and it was kind of annoying... okay, back to what
the Dell tech told us... He said that since he loaded Windows
XP (his laptop came with Windows ME from Dell not XP) that there
could be a multitude of reasons why the fans no longer work or
come on and now that Windows XP in on the laptop, Dell has no
responsibility and he's on his own.
Don't you like that? Way to go
Dell. Support those customers. In all fairness, I will agree
here. Dell can only afford to test the laptop with the OS available
at the time, but, Dell could've went the extra mile here I think.
So here's what you need to do.
With the laptop off, find where
the fans are and blow on them. If they spin just by blowing on
them a little then there ok. What we're checking here is if the
fans are gummed up or not. Dust and wear can make little fans
like these gum up after a year or so in a dusty environment.
If the fans are gummed up then call Dell and order new fans to
have them installed by a shop. We do this here at MH if you want.
Just mail us your laptop and we can install new fans for you.
It's about $150 with labor and all.
Okay, your fans are good. Now
go to this website http://www.diefer.de/i8kfan/.
Christian Diefer the guy who is going to save your cookies here
made a special program that controls the fans for you! How do
you like that! And it's extremely affordable... free! I recommend
you send the guy a generous tip for this. I have. People like
you and me should support people like this or better yet, Michael
Dell should hire this guy or throw him a big bone for doing what
Dell can't or won't!